Refund policy

Return & Refund Policy

Lone Star Finds

Last updated: October 19, 2026

We Stand Behind Our Products

At Lone Star Finds, we're collectors ourselves, so we understand the importance of product condition, authenticity, and accurate descriptions.

We take pride in carefully packaging merchandise and accurately representing the collectibles we sell. While we do our best to ensure every order arrives as expected, we understand that issues can occasionally occur.

Our return policy is designed to address these situations fairly while protecting the integrity of collectible merchandise.

Return Eligibility

Customers must contact Lone Star Finds within 5 calendar days of delivery to report an eligible issue with their order.

Returns may be approved for the following reasons:

Undisclosed product damage or defects
Incorrect items received
Missing items
Products that are materially different from their descriptions

All claims are reviewed individually and are subject to verification.

Collectible Packaging & Box Condition

We understand that original packaging condition is especially important to collectors, particularly for Funko POP! figures and other boxed collectibles.

If an item arrives with packaging damage that was not disclosed in the original listing, customers may submit a claim for review.

Undisclosed box damage is evaluated individually based on the nature and extent of the damage, the item's original description, and supporting photographs.

Minor manufacturing imperfections or packaging characteristics disclosed in the listing are not automatically grounds for a return.

We encourage customers to carefully review product photographs and descriptions before purchasing.

Opened Products & Trading Card Packs

To help protect product authenticity and collectible value, merchandise must generally remain unopened and in its original condition to qualify for a return.

This includes, but is not limited to:

Trading card booster packs, boxes, and sealed products
Mystery boxes and blind-box collectibles
Sealed action figures and Funko POP! figures
Other collectible merchandise sold in sealed packaging

Products that have been opened, unsealed, used, altered, or tampered with are generally not eligible for return.

Exceptions will be made where required by applicable consumer protection laws, including for qualifying defective, incorrect, or misrepresented products.

How to Request a Return

To report an issue, contact info@lonestarfinds.com within five calendar days of delivery.

Please provide:

Your order number
A description of the issue
Photographs of the item as received
Photographs of the original shipping box and packaging
A photograph of the original shipping label

Additional information or photographs may be requested to evaluate your claim.

Approved Returns

If a return is approved, Lone Star Finds will provide return instructions and a prepaid return shipping label.

Approved returns must be shipped within 5 calendar days of return authorization.

Returned merchandise must include the original item, packaging, and applicable accessories unless otherwise instructed.

Please do not return merchandise without prior authorization.

Refund Processing

Once an approved return has been received and inspected, we will process the applicable refund to the original payment method.

Refund posting times may vary depending on the customer's bank or payment provider.

Final Sales

Unless otherwise required by applicable law, purchases are considered final if no eligible issue is reported within five calendar days of delivery.

We do not generally accept returns for:

Buyer's remorse or changes of mind
Accidental purchases
Personal preferences
Opened or unsealed collectible merchandise
Previously disclosed packaging imperfections

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.

Contact Us

If you have questions about a purchase, product condition, or return request, please contact us.