Refund policy
We stand behind all of our products!
Refund Policy
We are collectors ourselves so we understand the importance of receiving your item in a timely fashion as described by the manufacturer. This is why we take special care when shipping our items to ensure their safety. We do understand that there can be situations that can interfere with the customer service we pride ourselves in providing. When you make a purchase on Lonestar Finds, you have 5 days after delivery to inform us if the item has been misrepresented by reporting the problem to us with supporting photos. We ask that you provide photos of the original label, the box it was shipped in, and the item as it was received. If we verify your claim, we'll send you a label to return the order and refund your payment. All returns must be shipped back within 5 days of approval to be eligible for a refund.
What is covered
If any of the following pertain to your order, please report the problem immediately:
- Undisclosed damage
- Incorrect or missing item
- Item not as described
If no claim is made within 5 days of delivery, sales are final and no refunds will be provided.